At Zenexa Fashion your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve made the return and refund process simple and hassle-free.

✅ Return Eligibility

You can request a return within 7 days of delivery if:

• The item is unused, in its original packaging, and in the same condition as when received

• The request is made within 7 days of receiving your order

• You provide proof of purchase (e.g., order number or receipt)

❌ Non-Returnable Items

Returns are not accepted for:

• Items that are used, damaged, or altered

• Requests made after 7 days of delivery

• Final sale, clearance, or promotional items

• Gift cards or giveaways

🔁 How to Return an Item

1. Email us at 📧 zenexafashion@gmail.com with your order number and reason for return

2. Our team will review your request and send return instructions

3. Ship the item back — return shipping is the customer’s responsibility unless the item was incorrect or damaged

4. Once we receive and inspect the return, your refund will be processed within 5–7 business days

💸 Refund Details

• Refunds will be issued to your original payment method

• Your bank or payment provider may take additional time to reflect the refund

• You’ll receive an email confirmation once your refund is processed

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at:

📧  zenexafashion@gmail.com

Include:

• Your order number

• Clear photos of the received item

We will arrange a free replacement or full refund depending on the situation.

🛑 Late or Missing Refunds

If you haven’t received your refund:

• First, check with your bank or payment provider

• If no update, contact us at 📧  zenexafashion@gmail.com and we’ll assist you

💬 Need Help?

We’re here to assist you every step of the way.

📧  zenexafashion@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia

At Zenexa Fashion your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website—whether you're browsing, shopping, or contacting us.

1. Information We Collect

We may collect the following types of data:

• Personal Information: Name, email address, phone number, billing and shipping addresses.

• Order Details: Purchased products, secure payment method, and order history.

• Technical Data: IP address, browser type, and cookies to improve your online experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support and order updates

• Send offers or updates (only if you opt in)

• Enhance your browsing and shopping experience

3. Data Sharing Policy

We do not sell your personal data. We only share it with:

• Trusted partners (e.g., shipping companies) to complete your order

• Legal authorities in the UAE or Saudi Arabia when required by law

4. Data Security

We take your data protection seriously:

• SSL encryption for secure browsing

• Encrypted and secure payment processing

• Restricted access to sensitive data within our systems

5. Your Rights (UAE & Saudi Arabia)

As a user in the UAE or Saudi Arabia, you can:

• Request access to your personal data

• Ask us to correct or delete your information

• Unsubscribe from marketing at any time

📧 To submit a request, contact us at: zenexafashion@gmail.com

6. Cookies & Tracking

We use cookies to:

• Remember items in your cart

• Recommend products based on your preferences

• Improve website performance

You can manage or disable cookies in your browser settings.

7. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

8. Contact Us

For any questions, feedback, or privacy concerns:

📧zenexafashion@gmail.com

🌍 Serving customers across the United Arab Emirates and Saudi Arabia

At gccdune, we’re dedicated to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for details on delivery times, rates, and order tracking.

📦 Where We Ship
We currently deliver to:

🇦🇪 United Arab Emirates (UAE)
🇸🇦 Kingdom of Saudi Arabia (KSA)

🚚 Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

📍 Estimated Delivery Times

Note: Delivery times may vary depending on your city and courier availability.

💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping fees are calculated automatically at checkout based on your delivery location.

🧾 Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery in real time.

🛑 Shipping Delays & Exceptions
While we aim for on-time delivery, delays may occur due to:

• Customs processing

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience and understanding during such times.

📨 Incorrect Address Policy
Please double-check your shipping address before placing your order.
gccdune is not responsible for delays or losses caused by incorrect or incomplete address details.

💬 Need Help?
If you have questions about your order or delivery status, we’re here to assist you.
📧 Email us anytime at zenexafashion@gmail.com

📍 Serving: United Arab Emirates & Saudi Arabia